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Support

How can we help?

Find answers below, or reach us directly. We're a small team and we read every message.

Common questions

Nodus is live. Browse vendors at app.thenodus.uk and start planning your wedding today.

Yes. Nodus is free for couples. Vendors pay commission only on payments they receive through Nodus, with no subscriptions and no listing fees.

Every payment made through Nodus goes through Stripe-secured checkout, straight to the vendor’s Stripe account, and is documented against your booking record. Nodus never holds your money. Every booking is confirmed in writing before any payment is taken.

If a vendor cancels, we'll help you find a replacement. Every booking is confirmed in writing, so you have a clear record of what was agreed.

Yes. Nodus works in any mobile browser. A dedicated app is on our product roadmap.

You agree the payment plan with your vendor when you book: a deposit to confirm, then the balance before your event, each paid directly to your vendor through Stripe. Every payment is completed before the service is delivered and tied to your booking confirmation.

Every vendor on Nodus goes through checks before their profile goes live: ID, business details and insurance, plus a food hygiene rating for caterers. You won't find unverified listings on Nodus.

Email us at hello@thenodus.uk. We aim to respond within 2 working days. For urgent matters, flag it in your message subject line.

Still need help?

We're a small team. You'll get a real response from a real person.

hello@thenodus.uk

We reply within 2 working days. Urgent? Say so in the subject.